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Can I return an unused and unopened item?

Yes! Our standard return policy is up to 30 days for unopened, unused product. If 30 days have gone by since your purchase or you feel there was any defect, issue with quality or other concern, please contact store management directly at and we will do everything in our power to ensure you are 100% satisfied.

To be eligible for a return, your item must be unused and in the same condition that you received it (in its original packaging). Requests for an exception to this policy must be handled by the Store Manager or the one of the Owners.

We do not accept returns or exchanges for the following items/circumstances:

  • Bark Collar, E-Collar, Electronic Training Devices & Fences – please seek a return directly through the manufacturer.

  • Worn Pet Clothing. We understand that it is essential to try on apparel. We encourage you to do that in-store, however, if you take the product home and it does not fit, we will honor a refund only if it is clean and in salable condition.

  • Chewed or destroyed pet toys.

  • Perishable goods such as raw or frozen foods.

  • Gift Cards.

How do I make a return?

To make a return, simply bring the item(s) back to our store. All returns require a receipt; however, if you are a member of our loyalty program, we have a record of your receipt, and you will not need a physical copy.

Perishable goods such as raw or frozen foods cannot be returned. We also cannot return Gift Cards, but we can certainly help you find some terrific pet products at great values.


How do I get my refund for a returned item in-store?

All refunds for items returned in-store are processed automatically by a credit to your original form of payment (credit card, cash or check). In some cases, a store credit may be issued.


  • Credits to credit cards may take 3-10 days depending on your financial institution.

  • If a purchase is paid by check, a refund will be issued with a merchandise store credit or cash following a 10-day waiting period from the date of sale for the appropriate amount to allow time for the check to clear the bank.

  • Store Credit and Gift Cards cannot be redeemed for cash.

How do I exchange a Lupine Leash or Collar covered under their Lifetime Guarantee?

We will handle the exchange in store and submit a request on your behalf as a convenience to our customers or you make submit a guarantee request directly through Lupine Online.

The Lupine Lifetime Guarantee means that you can request a replacement of any Lupine Pet Brand dog collar, leash or pet gear, from your original purchase, that has been accidentally damaged during normal pet-related activities, even chewing accidents. Replacement item must be in the same category (Basics, Highlights, Originals), item (Leash, Collar, Harness) and size.

The Lupine guarantee does not cover products which are:


  • Lost

  • Outgrown

  • Fully functional

  • Simply dirty or stinky

  • Exhibiting normal wear and tear, including fading

  • Damaged intentionally, or by repeated activity and therefore not accidental

  • Items that were donated, sponsored, or given as a free promotion

  • Replacement items, provided under this guarantee: There is a onetime replacement guarantee of the original item purchased only.

We reserve the right to limit the number of free replacements for excessive use or refer you directly to Lupine to request a replacement.

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